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Control of Nonconforming Product
DOC ID: 821

PURPOSE:

To ensure product that does not conform to specified requirements is prevented from unintended use; and to provide for the control, identification, segregation, disposition, documentation and evaluation of such product.

SCOPE:

This procedure applies to products supplied to customers or received from suppliers.

RESPONSIBILITY:

  • 3.0       Responsibility

                3.1       All Employees

         All employees that Handle Product or Materials are responsible for:

    ·        Identifying and Segregating any non-conforming product or material, when appropriate;

    ·        Notifying the immediate supervisor (Process Area Leader, Manufacturing Technical Leader, or Manager) when a non-conforming product or material is identified;

    3.2       Quality Assurance

    The Quality Assurance is responsible for:

    ·        Auditing QAP-009 forms, Rejection Logs, and NCMR forms for accuracy and completeness.

    ·        Record Storage of QAP-009 forms, Rejection Logs, and NCMR forms for accuracy and completeness.

    ·        Notifying the PTD Management when a serious, unusual, or large quantity of non-conforming product is identified;

    ·        Maintaining the documented nonconformance as a quality record per PTD-4,2.4  Control of Quality Records;

    ·        Issuing non-conformance data and supplier corrective action data for review at the Management Reviews;

    ·        Issuing Supplier Corrective Action Request forms based on supplier non-conformance trends and historical data, as required;

    ·        Maintaining Supplier Corrective Action Request forms as a quality record per PTD-4,2.4 ;

    ·        Maintaining the Rework Traveler as a quality record per PTD-4,2.4, Control of Quality Records.

    ·        Carrying out the disposition or instructing employees to carry out the disposition for product returned from customer in accordance with QAP-002 (Returned Material Authorization Request Procedure).

    3.3        Business Administrator

    The Business Adminstrator is responsible for:

    ·        Issuing customer credit and contacting the customer, as required, for product returned from customer in accordance with QAP-002 (Returned Material Authorization Request Procedure).

    ·        Contacting the customer in a timely manner when a non-conformance has an impact on shipped product or work-in-process product, when required by contract;

    ·        Contacting the appropriate regulatory bodies in a timely manner when a non-conformance has an impact on shipped product.

    ·        Contacting the customer in a timely manner when the disposition is determined to be “use as is” or “repair”, when required by contract.  This notification shall include a clear description of the non-conformance, parts affected, customer and/or supplier part number(s), quantity, and date of delivery.  The Quality Assurance may choose to delegate to an MRB member whom may be more adept at explaining the problem(s);

    ·        Contacting appropriate regulatory authorities and the PTD Management Team when non-conformances dictate the need

    3.4  Material Review Board

    MRB Team is composed of:

    ·        Facility Manager or his/her designee

    ·        Engineering Manager or his/her designee

    ·        Business Development Manager or his/her designee

    ·        Quality Engineer

    ·        Customer Representative (when required by contract)

    ·        Government Representative (when required by contract)

    The Material Review Board is responsible for and authorized in:

    ·        Determining the disposition of nonconforming product:

    1.      Use-As-Is:  Non-conformance is accepted;

    2.      Rework:  Non-conforming condition can be returned to drawing condition.

    3.      Repair:  Additional work performed will make the condition acceptable, but will not return it to drawing condition.  This disposition will need customer approval, if required by contract.

    4.      Scrap:  The part is not suitable for use.

    5.      Re-grading:  The part may be re-identified as another part suitable for use.  All paperwork and documentation must reflect this change.

    6.      RTV: Return to Vendor

    MRB Qualification: 

    a.      Membership to the Material Review Board is decided and selected by the PTD Management Team (Facility Manager, Engineering Manager, Business Development Manager).

    b.      Manager Designees have functional responsibility delegated to them within their technical and business knowledge and skills possessed by the respective Manager.

    c.       Managers and Delegates must have knowledge of specific program requirements and the requirements of this procedure.

PROCEDURE:

Hardware Non Conformance Users Guide
NCMR Process
MRB Matrix
QAP-009
Control of Nonconforming Products


REFERENCES:

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