All employees that Handle Product or Materials are responsible for:
Identifying and Segregating any non-conforming product or
material, when appropriate;
Notifying the immediate supervisor (Process Area Leader,
Manufacturing Technical Leader, or Manager) when a non-conforming product or
material is identified;
Quality Assurance is responsible for:
Auditing QAP-009 forms, Rejection Logs, and NCMR forms for
accuracy and completeness.
Record Storage of QAP-009 forms, Rejection Logs, and NCMR forms
for accuracy and completeness.
Notifying the PTD Management when a serious, unusual, or large
quantity of non-conforming product is identified;
Maintaining the documented nonconformance as a quality record per
PTD-4,2.4 Control of Quality
Issuing non-conformance data and supplier corrective action data
for review at the Management Reviews;
Issuing Supplier Corrective Action Request forms based on supplier
non-conformance trends and historical data, as required;
Maintaining Supplier Corrective Action Request forms as a quality
record per PTD-4,2.4 ;
Maintaining the Rework Traveler as a quality record per PTD-4,2.4,
Control of Quality Records.
Carrying out the disposition or instructing employees to carry out
the disposition for product returned from customer in accordance with QAP-002
(Returned Material Authorization Request Procedure).
Business Adminstrator is
Issuing customer credit and contacting the customer, as required,
for product returned from customer in accordance with QAP-002 (Returned Material
Authorization Request Procedure).
Contacting the customer in a timely manner when a non-conformance
has an impact on shipped product or work-in-process product, when required by
Contacting the appropriate regulatory bodies in a timely manner
when a non-conformance has an impact on shipped product.
Contacting the customer in a timely manner when the disposition is
determined to be “use as is” or “repair”, when required by contract.
This notification shall include a clear description of the
non-conformance, parts affected, customer and/or supplier part number(s),
quantity, and date of delivery. The
Quality Assurance may choose to delegate to an MRB member whom may be more adept
at explaining the problem(s);
Contacting appropriate regulatory authorities and the PTD
Management Team when non-conformances dictate the need
Material Review Board
Team is composed of:
Facility Manager or
Engineering Manager or
Manager or his/her designee
(when required by contract)
(when required by contract)
Material Review Board is responsible for and authorized in:
Determining the disposition of nonconforming product:
condition can be returned to drawing condition.
work performed will make the condition acceptable, but will not return it to
drawing condition. This disposition
will need customer approval, if required by contract.
Scrap: The part is not
suitable for use.
Re-grading: The part
may be re-identified as another part suitable for use.
All paperwork and documentation must reflect this change.
RTV: Return to Vendor
Membership to the Material Review Board is decided and
selected by the PTD Management Team (Facility Manager, Engineering Manager,
Business Development Manager).
Manager Designees have functional responsibility delegated to
them within their technical and business knowledge and skills possessed by the
Managers and Delegates must have knowledge of specific program
requirements and the requirements of this procedure.