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Product and Service Provision
DOC ID: 683

PURPOSE:

To ensure resources employ appropriate measures to identify and plan their processes and to ensure the plans are carried out under controlled conditions.

SCOPE:

This procedure applies to all activities, which directly affect the quality of Carleton Technologies, Inc., Pressure Technology Division products/services.

RESPONSIBILITY:

  •             1.1     Engineering Manager

    The Engineering Manager is responsible for:

    ·         Designing per PTD-7.3, Design Control;

    ·         Reviewing and determining Customer Requirements per PTD-7.2.1, Determination of Customer Requirements

    ·         Reviewing customer orders per PTD-7.2.2 & 3, Contract Review;

    ·         Defining the criteria for workmanship through the creation of applicable process documentation (Manufacturing Plans; Work Instructions, ATP, QTP, DCP, SOW, Routings, PCS)

    ·         Establish suitable process parameters and product characteristics, per PTD-7.3 Design

    ·         Defining key characteristics for individual product in accordance with PTD-7.3 Design Control and QAP-006 (Key Characteristics Procedure), when required by contract;

    ·         Defining and approving requirements on the New Equipment and/or New Process Validation Form for new processes, equipment, tooling, numerical controlled machine programs in accordance with QAP-007 (New Equipment and/or New Process Validation Procedure).

    ·         Ensuring a safe environment and procedures are established and provided for product and personnel in accordance with the Safety Manual.

     1.2              Business Manager

    The Business Manager is responsible for:

    ·         Reviewing and determining Customer Requirements per PTD-7.2.1, Determination of Customer Requirements

    ·         Reviewing customer orders per PTD-7.2.2 & 3, Contract Review;

    ·         Ensuring a safe environment and procedures are established and provided for product and personnel in accordance with the Safety Manual.

      1.3              Facility/Operations Manager

    The Facility/Operations Manager is responsible for:

    ·         Ensuring the use of suitable production equipment and a suitable working environment;

    ·         Reviewing and determining Customer Requirements per PTD-7.2.1, Determination of Customer Requirements

    ·         Reviewing customer orders per PTD-7.2.2 & 3, Contract Review;

    ·         Confirming delivery dates;

    ·         Defining and approving requirements on the New Equipment and/or New Process Validation Form for new processes, equipment, tooling, numerical controlled machine programs in accordance with QAP-007 (New Equipment and/or New Process Validation Procedure).

    ·         Ensuring a safe environment and procedures are established provided for product and personnel in accordance with the Safety Manual;

    ·         Reviewing and Approving Purchase Orders and Suppliers according to PM-7.4 Purchasing

    ·         Monitoring and control of suitable process parameters and product characteristics;

    ·         Defining criteria for workmanship, which shall be stipulated in the clearest practical manner in the Manufacturing Plan;

    ·         Manufacturing in accordance with QAP-006 (Key Characteristics Procedure), when required by contract.

    ·         Working with the Maintenance to schedule and track equipment to ensure continuing process capability;

    ·         Directing Safety Committee’s activities in accordance with requirements of the Safety Manual. Assure procedures are established to achieve conformity to product requirements in accordance with the Safety Manual.

    ·         Working with the Maintenance Technician to developing preventive maintenance plans for equipment in accordance with QAP-007 (New Equipment Validation Procedure).

      1.4              Configuration Technician

    The Configuration Technician is responsible for:

    ·         Maintaining Internal and External documentation data bases

    ·         Defining criteria for workmanship and inspection, which shall be stipulated in the clearest practical manner (Manufacturing Plan and Work Order Traveler);

    ·         Receiving and reviewing orders per PTD 7.2.2&3, Contract Review;

    ·         Requesting and entering in the MRP part number into the ERP system in accordance with QAP-001 (MRP Part Numbering System Procedure);

     

    1.5              MTL (Manufacturing Technical Leaders)

    The MTL’s are responsible for:

    ·        Ensuring and maintaining Resource accountability for product and service documentation, measuring, process control, and inspection.

    ·        Ensuring criteria for workmanship is conveyed to the responsible resources through training and observation.

    ·        Maintaining scheduled work requirements.

    ·        Communicating production and service status and maintains Visual controls.

     1.6              All Employees

    All Employees are responsible for:

    ·        Manufacturing and complying with reference standards such as: Manufacturing Plan, Work Order Traveler, Acceptance Test Plan, Aerospace Work Order Traveler, Rework Traveler, Qualification Test Plan, and the Quality System Manual as appropriate;

    ·         Monitoring and Measuring process parameters through the use applicable Process documentation per PTD 8.2.3 Monitoring and Measurement of Processes and recording results per PTD-4.2.4 Control of Records

    ·         Performing inspection and testing per PTD-8.2.4, Monitoring and Measurement of Product and recording results per PTD-8.2.4.1 Inspection Documentation and PTD-4.2.4, Control of Records

    ·         Processing Non-conformances per PTD-8.3, Control of Nonconforming Product;

    ·         Handling product per PTD-7.5.5, Preservation of Product;

    ·         Maintain proper Product Identification and Traceability per PTD-7.5.3, Identification and Traceability

    ·         Maintaining equipment to ensure continuing process capability;

    ·         Performing re-inspection and re-qualification of cylinders in accordance with QAP-003 (Re-Test Procedure)

    ·         Performing First Article Inspections per PTD-8.2.4.1, First Article Inspection and in accordance with PTD-4.2.4.2 First Article Inspection.

     1.7              Quality Assurance

    The Quality Assurance is responsible for:

    ·         Defining criteria for workmanship and inspection, which shall be stipulated in the clearest practical manner (Manufacturing Plan, Routings, and Work Order Traveler);

    ·         Monitoring and Measuring process parameters through the use applicable Process documentation per PTD 8.2.3 Monitoring and Measurement of Processes and recording results per PTD-4.2.4 Control of Records

    ·         Performing inspection and testing per PTD-8.2.4, Monitoring and Measurement of Product and recording results per PTD-8.2.4.1 Inspection Documentation and PTD-4.2.4, Control of Records;

    ·         Documenting Non-conformances per PTD-8.3, control of nonconforming product;

    ·         Reviewing manufacturing documentation, testing documentation, customer deviation approvals, and signing a Certificate of Conformance before shipment of product;

    ·         Inspecting in accordance with QAP-006 (Key Characteristics Procedure), when required by contract;

    ·         Defining and approving First Article Inspections per PTD-8.2.4.2 First Article Inspection.

      1.8              Project Engineer

    The Project Engineer is responsible for:

    ·        Reviewing manufacturing documentation, testing documentation, customer deviation approvals, and signing a Certificate of Conformance before shipment for non-commercial product only;

    ·         Defining criteria for workmanship and inspection, which shall be stipulated in the clearest practical manner (Manufacturing Plan, Routers, and Work Order Traveler);

    ·        Maintaining Certificate of Conformance for non-commercial product only as a quality record per PTD-4.2.4, Control of Records;

    ·        Defining and approving requirements on the Validation Form for new processes and new equipment, tooling, or numerical controlled machine programs in accordance with QAP-007 (New Equipment and/or New Process Validation Procedure);

    ·        Initiating the Validation Form for changes in numerical controlled machine programs in accordance with QAP-007 (New Equipment and/or New Process Validation Procedure);

    ·         Defining and approving First Article Inspection and in accordance with PTD-4.2.4.2 First Article Inspection.

     1.9              Shipping Operator

    The Shipping Operator is responsible for:

    ·        Maintaining Certificate of Conformance as a quality record per PTD-4.2.4, Control of Records.

    1.10          All Employees Purchasing New Equipment, Tooling or Numerical Controlled Machine Programs

    All Employees are responsible for:

    ·        Initiating the Validation Form for new equipment, tooling, or numerical controlled machine programs in accordance with QAP-007 (New Equipment and/or New Process Validation Procedure).

PROCEDURE:



REFERENCES:

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