The Business Development Manager (or designee):
Selecting Customers and Administering Surveys by phone, mail, fax,
web, or e-mail. The survey shall be
conducted, and results gathered prior to each management review meeting.
At least 15 customers must be surveyed.
The majority of the recipients should be the higher volume (revenue)
customers. A minimum of one customer
from each product family must be surveyed.
Survey Reporting information will be gathered and reported
during the Management Review in accordance with Section 3.3 of Process #
PTD-4.2.2 (Quality System) of the Quality System Manual.
The management team will review the data and decide if any actions
If actions are warranted, a Corrective Action Report (CAR) will be
generated, and feedback provided to all customers affected.
Corrective actions shall be handled in accordance with Process # PTD-8.5
Improvement, Corrective and Preventive Action of the Quality System Manual.