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Management Responsibility
DOC ID: 524

The Management Team (as defined in Definitions Section) shall define its policies for quality and environmental management and shall ensure that they are understood, implemented and maintained at all levels of the organization.

Quality Policy

We are executing business in a technical market where exacting product performance is expected.

The products we manufacture at Carleton perform at the deepest depths of the oceans, in all levels of the atmosphere, and in the farthest reaches of outer space. More importantly many of them provide vital life support for their users. In essence our systems must work and perform flawlessly, and without failing for their entire missions. There is no margin for error. Because the cost of failure is prohibitive our performance standard is zero defects.

We will always pursue excellence and accept the product and service challenges we are offered. The responsibility to design, manufacture, and build defect free products is imperative to all employees. To perform our work well, to do it consistently, and to do it with pride necessitates each of us to be responsible for the quality of our own work.

Our ability to consistently and predictably deliver quality products to our customers at a competitive price fortifies our reputation and insures the company’s and our own success. We will achieve and maintain this goal within a team environment through a continual process of quality improvement using structured problem solving with a process focus.

Quality Objectives

Objectives for the company are located within functional strategy deployments.


Responsibilities and Authority
The structure of the organization is documented in the Outline of Organization Structure.
The responsibility, authority and interrelationship of all personnel is identified in the Quality System Matrix, Process Maps, and Work Instructions.

The Management Team utilizes forecasts backlog and product team input to determine resource requirements (personnel, equipment and facilities, including the assignment of trained personnel for management, performance of work and verification activities, and internal quality audits).


The Director of Quality  is the Management Representative for the Quality System responsible for:

  1. Ensuring the quality system is established, implemented and maintained in accordance with ISO-9001, AS9100, and other customer specific quality system requirements as required by contract.
  2. Reporting on the performance of the Quality System to the Management for review and as a basis for improvement of the Quality System.
  3. Having the organizational freedom to resolve matters pertaining to quality.


Management reviews the Quality and Environmental Management System to ensure its continuing suitability, adequacy and effectiveness. These reviews include assessing opportunities for improvement and the need for changes in the Quality and Environmental Management System.

Management Reviews include information on the following:

  1. Results from audits, customer feedback, process performance and product conformity, status of continuous improvement activities changes that could effect the Quality Management System, follow up from previous management reviews and recommendations for improvement are reviewed during Management Reviews per the Management Review Schedule
  2. The Director of Human Resources submits quarterly reports to the General Manager and annual reports to the Corporate Environmental Office. The reporting includes:
    1. Changing circumstances that may warrant changes to the policy, objectives or other elements of the Environmental System.
    2. Summary issues related to objectives and targets
    3. Summary of internal audit results with respect to environmental management system
    4. Results of Safety Manual Audits

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