Main Menu Continuous Improvement
Go Back Search View Bookmarks Add to Bookmarks Help

Continuous Improvement
DOC ID: 37

PURPOSE:

This procedure is established to ensure quality improvement is continually focused on implementing corrective and preventive actions to eliminate or reduce product and process non-conformances.

SCOPE:

This procedure applies to the gathering of information and the analysis of data to determine the most prominent problems associated with external/internal audits, product and process conformance, customer feedback, and: Safety, Productivity, Quality and Costs initiatives. This procedure also applies to corrective and preventive action and/or the participation in improvement projects through the investigation of the data normally associated with Lean Manufacturing and Six Sigma practices.

RESPONSIBILITY:

  • 1.0 Responsibility

    1.1 Site Management Team

    The Site Management Team is responsible for:

    Reviewing effectiveness of Corrective / Preventive Actions and Supplier Corrective Actions during the Management Review process;

    Reviewing and analyzing data to investigate the causes of the most prominent problems and participating in the corrective or preventive action;

    Reviewing Customer feedback during the Management Review process:

    Reviewing the disposition for product returned by customer per the QAP-002 (Returned Material Authorization Request Procedure);

    Planning/Directing Corrective and Preventative actions.

    1.2 Quality Assurance

    Quality Assurance is responsible for:

    Submitting Non-conformances, Internal Audit data, Customer and Supplier Performance data for review during Management Reviews;

    Issuing Corrective / Preventive Action Requests based on recommendations of employees and when management determines the action is necessary;

    Issuing Supplier Corrective Action Requests based on serious supplier-related problems or supplier-related historical trends;

    Reviewing the completed Supplier Corrective Action Request form from the supplier;

    Make recommendations on the approval status of a supplier based on unapproved, late or deficient Supplier Corrective Action Requests.

    Participating in determining the most prominent problem;

    Investigation of the cause of the most prominent problem and participating in the corrective or preventive action;

    Verifying implementation;

    Reviewing effectiveness of Corrective / Preventive Actions and Supplier Corrective Actions;

    Maintaining the Corrective / Preventive Action Request, the Supplier Corrective Action Request Form, and the Return Material Authorization Traveler as Quality Records per PTD-4.2.4, Control of Records;

    Reviewing, determining and carrying out (or instructing others to carry out) the disposition for product returned by customer per the QAP-002 (Returned Material Authorization Request Procedure);Reporting past due or ineffective corrective and preventive actions to the Facility/Operations Manager for disposition.

    1.3 Engineering Manager

    The Engineering Manager is responsible for:

    Participating in determining the most prominent problem;

    Investigation of the cause of the most prominent problem and participating in the corrective or preventive action;

    Reviewing effectiveness of Corrective / Preventive Actions and Supplier Corrective Actions during the Management Review process;

    Determining the disposition or instructing Project Engineers to determine the disposition for product returned by customer per the QAP-002 (Returned Material Authorization Request Procedure); as required.

    1.4 Facility/Operations Manager

    The Facility/Operations Manager is responsible for:

    Reviewing Non-conformances, Internal Audit data, Customer Feedback, Returned Material Authorization data, Corrective Actions, Preventive Actions, Supplier Corrective Actions, Supplier Performance data, Production Trends, and On-time Delivery data during Management Reviews;

    Participating in determining the most prominent problem; investigation of the cause of the most prominent problem and participating in the corrective or preventive action.

    Changing the approval status of a supplier based on unapproved, late or deficient Supplier Corrective Action Requests. This change will be directed from decisions made at the Management Review.

    Reviewing effectiveness of Corrective / Preventive Actions and Supplier Corrective Actions during the Management Review process;

    Disposition of past due or ineffective corrective and preventive actions.

    Submitting Production Efficiency, Rework and On-time Delivery data for review during Management Reviews

    1.5 Business Development Manager (or Designee)

    Receive, Record (log), and Communicate Customer Feedback

    Initiate the QAP-002 (Returned Material Authorization Request Procedure);

    Participating in determining the most prominent problem;

    Investigation of the cause of the most prominent problem and participating in the corrective or preventive action;

    Reviewing effectiveness of Corrective / Preventive Actions and Supplier Corrective Actions during the Management Review process;

    1.6 All Employees

    All Employees are responsible for:

    Participating in corrective or preventive action, as assigned;

    Forwarding to management recommended changes.

PROCEDURE:

Improvement
Corrective Action Board


REFERENCES:

Copyright © 2004-2006, Carleton Technologies Systems and Procedures